Quality Policy

We are committed to satisfying our customers by:

• • Always acting with the highest standard of honesty in our dealings with both our customers and suppliers.
  • Ensuring that we provide informative, accurate and honest advice to our customers.
  • Responding to our customer’s requests in a prompt and efficient manner.
  • Ensuring that all our staff are properly trained and have enough experience to efficiently carry out the tasks to which they are assigned.
  • Providing a high-quality instrumentation repair and calibration service that meets or exceeds the expectations of our customers.
  • Ensuring that the maintenance and calibration of the equipment that we use comply with the requirements of the relevant standards and accreditation authorities.
  • Striving to continually improve the standard of the service we provide to our customers.
  • Maintaining a Quality Management System that complies with or exceeds the requirements of ISO9001:2015

Stephen Darke
Manager
Sutherland Instrument Service Co. Pty, Ltd.